Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: 10 Decem2025
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions
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5. Contact Questions

1. General Questions

What is ZAMAJ?

ZAMAJ is a premium Eastern wear brand offering elegant, modern, and high-quality clothing inspired by traditional aesthetics.

Are all ZAMAJ products original?

Yes, every ZAMAJ product is 100% original, designed with premium fabrics and crafted with attention to detail.

Where is ZAMAJ based?

ZAMAJ is proudly based in Pakistan, delivering quality Eastern fashion across the country.

Do you offer custom stitching?

Yes, selected styles come with tailored stitching options. Availability is mentioned on each product page.

How can I stay updated with new collections?

Follow ZAMAJ on social media and subscribe to our newsletter for new arrivals, discounts, and exclusive launches.

2. Product Questions

What fabric do you use in your shalwar kameez?

ZAMAJ uses premium Wash & Wear, Cotton, Latha, and exclusive embroidered fabrics for durable comfort.

Will the embroidery fade or damage?

No, all ZAMAJ embroidery is crafted with high-quality threads designed to stay vibrant with proper care.

Do the colors look the same in real life?

Yes, but slight variations may occur due to screen brightness and lighting conditions.

How can I find my correct size?

Each product includes a detailed ZAMAJ Size Chart to help you select the perfect fit.

How can I find my correct size?

Some articles are restocked based on customer demand. Keep checking our website for updates.

3. Payment Questions

What payment methods do you accept?

ZAMAJ accepts Cash on Delivery (COD), Bank Transfer, and EasyPaisa/JazzCash.

Is Cash on Delivery available nationwide?

Yes, COD is available in all major cities and most nationwide locations.

Is online payment secure?

Absolutely, our payment system is fully encrypted for safe and seamless transactions.

Can I change my payment method after placing an order?

Unfortunately, once an order is confirmed, the payment method cannot be changed.

Do you offer refunds?

Refunds are available in specific cases. Please review our Refund & Return Policy for complete details.

4. Shipping Questions

How long does delivery take?

Local delivery usually takes 2–5 working days, depending on your location.

Do you offer international shipping?

We deliver globally so you can enjoy our premium Eastern wear no matter where you are.

What are your shipping charges?

Standard shipping rates apply and are displayed at checkout.

How can I track my order?

Once your order is dispatched, you will receive an SMS or email with the tracking details.

What if my parcel is delayed?

Delays can happen due to courier issues. You can contact us anytime with your order number for assistance.

5. Contact Questions

How can I contact ZAMAJ customer support?

You can reach us through our official WhatsApp, Instagram DM, or website contact form.

What are your support hours?

Customer support is available Monday to Saturday, 10 AM – 8 PM.

How long does it take to get a reply?

Our team usually responds within 1–6 hours.

Can I cancel my order through customer support?

Yes, you can request cancellation before the order is dispatched.

Where can I share feedback or complaints?

You can share feedback through our social media inbox or email us directly via the contact page.

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